Archive for February, 2008

Leading Quality Customer Service Departments

Thursday, February 28th, 2008

These days, customer service departments do more than answer customer questions, take orders, and supply additional information when needed, they are also used to increase sales, improve customer loyalty, and bring in new customers. Being able to provide these additional services requires training and leadership from managers and supervisors. INCREASING PROFITS BY OFFERING QUALITY CUSTOMER SERVICE Many companies have seen the potential for future sales through the type of service that customers receive from customer service departments. Because of increased competition, customers have more choices when it comes to finding goods and services they need. The quality of customer service departments is one of the main factors that determine where a customer chooses to spend their money. Sales and customer service skills are vital training courses and are available for anyone working in this field. More and more companies are requiring employees and managers to constantly refresh their skills by taking these courses so they can develop new ways to help customers and retain their business in the future. The areas that need to be regularly revisited include: Ways to create a helpful customer service department Ways to measure the success of the department Ways to increase sales through additional training of employees How to earn future business from customers How to solve conflicts through negotiation These skills can be used in conjunction with company customer service training so service representatives will be able to help customers in various ways. By utilizing some or all of these skills, company profits will increase. QUALITY CUSTOMER SERVICE IS IMPORTANT TO CUSTOMERS Given the amount spent on goods and services each year, customers expect a certain level of respect, assistance, and importance placed on their needs. Whether it is when they are signing up for a service, asking a question about existing service, or wanting to cancel a service, customer service representatives play an important role in future business, receive referrals from customers, and in building build a solid reputation for a company. Through training courses, customer service representatives and managers can build a department that cares about its customers. This quality will set the company apart from the rest and help it succeed in today s competitive market place. Timothy Millett, head trainer at i perform, has extensive expertise in performance training, sales training and customer service training. Tim has helped participants from organisations such as SWIFT and UBS achieve peak levels of personal performance. For more information please visit Leadership Training.

Saving for Retirement - Beginning the Journey Toward Change

Thursday, February 28th, 2008

If you are a newcomer to this series of articles, Saving for Retirement, I feel I should recap some of what we ve covered so far. We see lots or stories, articles, studies and reports telling us that we are such poor savers. They tell us that less than one half of the adult population has saved $25,000 or more toward retirement. They even make you believe that it is your fault! How does that make you feel? Well I can t think of one positive, uplifting emotion I experienced from reading that information.
What they don t tell you in those articles, stories, studies and reports is the fact that only a very few paycheck-to-paycheck employees earn enough money to live the lives they desire while working and save enough to live the lives they desire in retirement as well. Since you re reading this article, chances you are one of the larger majority who do not earn enough instead of one of the few who do. As I have previously stated, if you re in that majority and you re satisfied with your situation, then by all means stay put where you are. You are certainly free to choose what manner of life you live, so long as it is not illegal and does not interfere with rights of others, no matter how others may feel about your choices. If, on the other hand, you are not satisfied, you probably still feel powerless to do anything differently to bring about different outcomes in your life. You are now where I was not long ago, and it to you and for you that I write these articles.
It is not likely that the stars are going to suddenly align themselves and heap fortune and fame upon you. It not likely that the winds of change are suddenly going to sweep you up into the top 3-5% of income earners and bring you financial freedom overnight. For most of us, that is not the way life works. To move beyond stressing over saving for retirement, your financial situation must significantly change. For your financial situation to change significantly you must change significantly, more accurately, your thinking has to change significantly. As I stated in a previous article, you must begin to live what I call The 180 Degree Life, a life in which your thinking is 180 degrees in the opposite direction of where you presently live. Now I know that this concept is troubling for you at first. That s good! You ll see why I say that s good a little later. I m getting a little ahead of myself, so let s get back to your assignment from the last article. Your challenge (if you chose to accept it) was to carve out some quiet time for your self, take out a few sheets of paper, draw a line down the middle of the sheet or sheets and begin listing on the left side of the page ANY and ALL beliefs, situations, habits and conditions that you can think of that you do not want in your life any more because they no longer benefit you. Be honest with yourself. This list is for your eyes only. You have had more than enough input or advice from others during your life. In fact, where do you think most of your present undesirable thoughts and beliefs came from? This exercise is about you working on your own individual life no matter how uncomfortable it might feel initially! This is the beginning of a journey, and this journey requires that you get started in the right direction.
Remember, you do not have to live on less in retirement. No matter where you are right now financially, you can build and enjoy a Million Dollar lifestyle retirement.

The Best Tech Jobs On The Market

Wednesday, February 27th, 2008

Some of the most lucrative jobs on the UK market today are in the technology sector. The term technology obviously is too wide a brush to fulfil the needs of hungry young professionals and graduates looking to hone in on their career path. However, unlike other fields where specialisation is key, tech jobs require ingenuity and a willingness to be flexible on the part of professionals. While SQL servers or Java script require specialized skills, the professionals that maintain these systems and write this code need to maintain curiosity about the tech field in general.
One of the best tech jobs in the UK market today is software developer. Software developers work with IT firms, publishing houses, educational companies, and other firms to produce computer programs for a variety of purposes. The software development profession is great for young professionals looking to fulfil their need for a creative outlet while working on the specific programming aspects necessary for flawless operation.
Another great tech job on the market at present is in network security. Network security professionals help companies and clients protect their proprietary information. Through software programs and other security methods, network security professionals are able to keep corporations away from the dangers of hacking and identity theft. Jobs in network security are particularly strong in international corporations, as the sheer amount of data pushed from corporate headquarters to outlying offices requires a watchful eye.
The web development and design field is particularly strong in the tech job market in the United Kingdom. Web development professionals need to reconcile the needs for corporate branding, creative design, and flawless functionality to create a strong web-site. As well, web development firms require graduates and professionals to integrate traditional methods of advertising with Web-enabled solutions like online banners and text messaging. Web development is a fertile field for interested candidates.
Finally, all of the fields mentioned above would be useless without the professionals who help create computing equipment. Computers, PDAs, and peripherals are designed by computer designers and engineers around the world. Supply chain professionals and managers need to ensure that the raw materials needed for computer chips are turned into the needed components in an efficient manager. Computer manufacturers have plenty of jobs available in the UK, as major firms around the world need to have regional manufacturers and warehouses for easy delivery. Since the growth in computing technology continues to skyrocket, IT professionals should consider getting in on the ground floor of computer manufacturing.

I love Money Making Review Sites

Tuesday, February 26th, 2008

I don t know about you but it seems everytime I search for anything money related, there is at least 10 review sites about money that show up.
Now, I m someone who loves reading other people s opinons, but there are so many out there, especially about money and ways to make money that its hard to differentiate them all.
The latest fad seems to be all of these money review sites related to internet marketing. You see names like Rich Jerk, Guru Slayer, and Internet Whizz Kid all the time and for each of these guys who make money there are 20 review sites that pop up to discuss their programs.
The thing I love most about that is it give you the opportunity to read up on something before you jump in and spend your hard earned money.
Who wouldn t love that?
From what I ve gathered, this is in large part to the fact pulling people in so that they read a review about a money making product and then are encouraged to purchase it since they have someone who has already bought it and loves it!
This actually isn t a bad paradigm, however since there are so many review sites about money making that it takes time to see the legitimate sources from the scams.
My suggestion is if you love money, take the time and search carefully and find a money making review site that is clean, professional and updated often.
-Mike Abraham

Sales Training Program: You Have to Work Really Hard Now so You Can Relax Later

Tuesday, February 26th, 2008

If your sales training program is built on the concept that you have to work really hard now so you can relax later you may be in the wrong program. You re being told that the program your learning is so ineffective that you have to make up for the low productivity of your training with a high level of activity. Doesn t that seem just wrong to you now that you ve had that pointed out?
You can t fix a poor sales training program by just doing the things that aren t working more often. If what you re doing now isn t working it isn t going to get better with time or practice. If you want to get different results you have to change the things you re doing and the way you look at things.
A good sales training program helps you to be successful without a lot of hard work. When you learn how to help people buy, and understand them and their needs your success ratio takes a tremendous jump without having to increase the number of people your meeting. That s because you re meeting the right people, you understand their concerns, and you re helping them to discover their need for what you have to offer.
All the major sales training programs emphasize that telling isn t selling yet that s exactly what many of you do. If your sales training program is based on the use of any kind of presentation, run don t walk out of the room, and get real sales training. When you whip out a presentation two things happen and neither are positive. The prospect disengages from the conversation and they become defensive. The longer your sales presentation the lower your success ratio, no one likes to be sold.
You don t have to work harder to succeed in sales, you just have to work smarter. Working smarter means you know how to have a conversation with a prospect that helps them identify and explore their need, and ask you if you can help them with that. When you know how to help people buy you work a whole lot less with a whole lot more success.
Would you like to learn more about your sales skills? Try this Sales Skills Analysis and find out where your opportunities for improvement are.
When you absolutely must have measurable results to consistently and predictably get where you want to go for Superior Success…visit CoachingMegaAgents to start on your journey for superior success.

The First Step to Psychic Success!

Tuesday, February 26th, 2008

You might have seen psychics on television or you have had your own psychic experiences that have sparked the idea to tap into your own natural psychic abilities.
Developing your intuition and psychic powers can profoundly change your life to the better.
And you might help others along the way if you choose to.
Using your psychic powers to help others will also increase your own psychic strength.
The question that all my students ask is
“How do I get started to become psychic?”
The answer is simple:
First you need to create the right environment, your divine psychic space where you can practice and meditate.
Here a 4 simple steps to set up your psychic space:
1.Creating your Meditation Niche or Corner
As you probably know, there are many benefits to be enjoyed through meditation.
By meditating daily, you ll not only handle stress effectively, but you ll also discover, develop and fine tune your Intuition and Natural psychic abilities that all of us possess!
With your natural psychic abilities, you will be able to interact with other people easily, achieve great outcomes and attract success!
Not a bad ability to have right?
Think about how intimidating your boss is, and imagine if you could somehow send a vibe to him that resulted in him actually being nice to you!
Imagine being able to interact with your colleagues and clients, so you maximize your chances of achieving a positive outcome every time!
Think of the money you could save by doing your own psychic readings.
Or Imagine being able to communicate with your pet!
I m pretty sure you wouldn t say no to the ability to do all of these things!
Meditation and setting up your meditation space properly are the first steps to psychic success!
2. Finding the Right Space for Meditation
For meditation, choose a space in your home which is quiet and safe from any intrusions or distractions. You do not want to be distracted at all during your meditation time, because this is your time.
Not only will you look forward to meditate you also will condition your psychic mind to relax whenever you are in this divine space.
Your meditation space should be comfortable for relaxing, and ideally, you should only use this space for your daily meditation.
This way, your mind will be totally clear and you will be ready for meditation when you enter this space.
Choosing a good spot for meditation is pivotal to your success in tuning into your inner psychic and inherent powers, talents and gifts.
3. The Importance of Choosing a Quiet, Private Place
This space is your sanctuary, so you need to keep it safe from intruders and clutter.
For this reason, I recommend you use a private area that isn t accessed by others.
Good places that might work well for you include your bedroom, a den - even your walk in closet if you are limited with space. Private areas are ideal in creating your place of comfort, relaxation and peace.
Also, in creating your psychic meditation space, try to include all four elements of fire, air, water and earth. These will allow you to better connect with your inner spiritual self and the universe.
Here are some ways you can include these four elements into your space:
- White candles for fire; - Incense and an open window for fresh air; o - A table fountain for water; and o - A decorative bowl of sand for earth.
These are just suggestions, however choose items you like. You can make changes anytime you like, and you can also draw some helpful inspiration from Feng Shui. Feng Shui helps the positive energy to flow in your house. I found the following site quite useful:
www.unleashyourinnerpsychic.com/fengshui.htm
You don t need to have these items present set out all the time in your space - just when you are ready to meditate.
4. Protecting your Space from Negative Energies
The final task you need to take care of when creating your meditation niche is to protect that space from negative energies.
There are plenty of negative forcesa and people around us, and to enjoy the positive stress-minimizing benefits of meditation, we need to make sure we give negativity the boot!
Only positive energies are allowed into your meditation space, and here s how you can ensure this is always the case:
o Step 1 - Set up your meditation parameters and adhere to them:
You can do this by physically or mentally drawing a circle around the space where you meditate. Try to avoid entering this space unless you are ready to meditate. By drawing your circle, you are reinforcing to yourself and the universe, that this is your domicile for relaxation and meditation. Keep only the necessities for meditation in your circle, like a glass of water.
o Step 2 - Perform a ritualistic cleansing of the area to remove impurities and negativity from it:
Don t worry - no hard scrubbing is involved to clean your meditative area and get rid of negativity!
Absolutely no sweat is required!
By simply lighting white or yellow candles, while thinking of letting all positive energies in, you are cleansing your space.
Always light your candles with this positive purpose in mind. You can even say something aloud while lighting your candles, like, “Please let all the wisdom I need today come to me.”
Dried sage can also be used in a bundle, as can amber incense. Simply light it, blow out the flame and lead the smoke through your meditation area to cleanse it.
Be careful not to overwhelm your room with it. The purpose is meditation, not getting high on sage! After doing this, say, “I hereby release all negative energies, may only positive energies reside here!”
Your area is now cleansed of negativity and ready for meditation and You have now set the stage for your psychic journey!
Peace and Prosperity
Annette Sassou, The Psychic Institute, 2006
About the Author:
Annette Sassou is a Medium and Life Coach and She Makes Psychic Development Easy. Learn How to create Unstoppable Success and Receive Your Free 5-Part Mini-Course Visit: http://www.GetMindPower.com

Why CDL Jobs are Better!

Monday, February 25th, 2008

Sure, you may have a $70,000 a year salary but how much do you actually get to keep after taxes? Driving a truck with a CDL enables you to keep more of your earnings compared to most other occupations due to incredible tax breaks for CDL Drivers.
CDL truck drivers can deduct almost anything and everything they purchase because it is all work related. Some items included in the list for CDL drivers: Laptop computers, internet service, satellite radio and subscription, cell phones and bills, all toiletries and cleaning products, uniforms and boots, tools, topped off with a $52 dollar a day per diem for meals.
The list of tax breaks for CDL jobs goes on and on. Put it all together at tax time and a truck driver with a CDL keeps almost every penny he earns. This gives a truck driver with a commercial drivers license more buying and investing power over a job with a similar gross income. It s not how much you make that counts, it s how much you actually keep that is important. CDL Truck drivers keep more!
If you are in the market for a career change, you may want to give getting a CDL some serious thought. There are CDL jobs in this industry that pay $65,000 + and you can be home everyday. You can be home with more of your earned income to do the things you like and can afford to do.
Other benefits of getting a CDL include Job security. There is a CDL truck driver shortage that is growing larger each year there are always CDL jobs available. CDL drivers can live anywhere they want and moving to an area where the cost of living is cheaper is one more benefit a CDL driver has over a normal type job.
There are plenty of CDL training schools available for reasonable prices. I would advise you investigate exactly what type of CDL job would fit you best and gather as much information as possible before getting your CDL. Your goal should be to get the highest paid CDL job in the fastest time possible! Good Luck! For CDL Jobs go to http://www.richtruckdriver.com

Special Cover Letter Considerations for Teachers

Sunday, February 24th, 2008

Cover letters for teachers need to emphasize qualifications as well as attitude. Education professionals need to come into the field with an attitude of service coupled with a commitment to excellence and a desire to work closely with students. It should reflect all of these points, as should resumes for teachers, and any other self marketing materials used by education professionals.
When writing one for teachers most professional resume writers and job counselors take into consideration the specific needs of the school or school system being applied to. Cover letters for teachers are read by the school superintendent, principal, HR director and other education professionals. Additionally in some school systems cover letters for teachers are ready by members of the school board. Since teachers are there to instruct and educate young minds it needs to be especially well written, free of spelling and grammatical errors. Quality printing is essential, as is good quality paper which matches the resume and reference sheet. Cover letters for teachers, followed by resumes for teachers, are the first impressions made of the teachers to their potential new employers, and must be free of error. It also must emphasize the fact that the teacher is a professional, with academic qualifications in the field as well as experience, if applicable.
Teaching is a profession that most enter into for love of learning and a desire to shape future generations. Most teachers are not interested in making a lot of money or they would be in another line of work. Sure, they need to make a decent living, but teaching is not a get rich profession. Cover letters for teachers should also emphasize that fact: that the prospective teacher is a skilled and trained professional with a desire to shape the future by teaching students whatever the age the designated subject, as well as critical and analytical thinking skills they will use later in life.
Cover letters for teachers have to say a lot, but they should still adhere to basic cover letter writing rules and be as brief as possible. It can be written in a standard blocked paragraph form, or in a bulleted form. Both forms are good, and when preparing cover letters for teachers personal preference of style and format should be taken into consideration, as well as the audience. Administrators such as school superintendents and principals are probably better reached with the bulleted form, while school board members tend to be community members from other professions, and the more traditional paragraphed format is probably a better choice if they are the intended readers.
When involved in a job hunt, teachers should spend adequate time on cover letters, since it introduces the resume and makes it more likely to be read. It must be well written, to present the teacher in the best light possible.
Are you guilty of sabotaging your own job search along with the opportunity to earn more money? Heather Eagar, a former professional resume writer and creator of ResumeLines.com, provides reviews of the top resume writing services that put you in charge of your career so you can get the job you deserve. Sign-up for your free Job Search Tips E-Course.

Fast-tracking Foreign Languages: How to Meet the Linguistic Challenges of Working Abroad

Sunday, February 24th, 2008

Native English-speakers are increasingly exhorted to learn foreign languages to play a more effective role in globalisation. However, we tend not to learn foreign languages for three very valid reasons.
1. Many other peoples in the world are not just exhorted to learn English, they are required to do so. Thus, you can find English virtually everywhere you go.
2. The grammar of most other languages, certainly most European languages, is much more complex than English. Thus, native anglophones often view language learning as a daunting, and even demoralising task.
3. Most native anglophones, especially in North America, live in almost exclusively English-speaking environments. We virtually never hear other languages spoken live, on radio or television, and virtually never see them written in newspapers, magazines, books, etc. This is hardly motivating.
The fact is, the world conspires against anglophones learning other languages. So if you speak only English, you have no reason to be ashamed.
Nevertheless, whilst these factors explain why so few anglophones know other languages, they are not valid excuses for not learning them when the situation calls for it. For example, you are sent to open or manage a foreign subsidiary, you are assigned to negotiate or maintain working relationships with a foreign partner, etc.
How should you go about learning a foreign language with the least pain and most gain? In my personal experience, the secret lies in changing your mindset.
I live in Brussels. I speak French fluently, understand and can more-or-less get around in Dutch and German, and I am now rapidly acquiring Spanish. But the first language I mastered was none of these. It was Swahili, which I learned when I spent two-and-a-half years working in Tanzania.
Like many (probably most) Americans growing up in an essentially English-speaking environment, I thought the ability to speak another language required superior intelligence; only people endowed with this unique talent could actually achieve it. Shortly after I got to Tanzania, I visited in a remote tribal area where virtually everyone spoke three languages. Moreover, virtually none of them had ever seen the inside of a school (there just weren t any schools), let alone graduated from a prestigious university (UCLA).
I therefore had to radically rethink my attitude towards language learning. This new mindset has significantly helped me master the languages I now regularly use. I will illustrate with French, the language I know best. But remember, these same ideas and techniques apply to virtually any language you may need to acquire.
Some Useful Psychology
The good news is: Learning to speak a language is the easiest part of the job.
I know you may have thought that speaking would be the most difficult part. However, I would argue that most people, with minimal effort, can learn to speak a foreign language reasonably well really quite quickly.
Writing a language is very a different story. French, for example, is one of the most complex written languages in the world. In fact, written French and spoken French are almost two separate languages. Therefore, if your objective is to speak, concentrate on the spoken language and leave the written language to come along later.
I know this may sound like heresy, because the majority of language courses try to teach both at the same time, particularly in public schools. They spend a demoralising amount of time making you write a language (probably because it is easier to grade students this way), although this is the last thing you really need to know.
When I say that speaking is the easiest part of the job, I am not advocating “total immersion”. Few of us have the luxury of spending a week, or preferably several weeks, totally concentrating on learning a language. What I am advocating is doing things in the proper psychological order.
Most people can master enough of the fundamentals to be able to speak (poorly but nevertheless coherently), and to understand what is being said to them, within only 2 - 3 months. The trick is to recognise that the major obstacle to acquiring a foreign language is not grammar. It s vocabulary.
If you don t know the verb you need, it doesn t matter that you know how to conjugate verbs; you still cannot speak. If you don t know the adjective you need, it doesn t matter that you know how to decline adjectives; you still cannot speak. And so on.
I therefore suggest that the most effective order for learning a language would be:
1. Basic grammar The minimum necessary to put together an intelligible (if incorrect) sentence.
In my experience, this is most efficiently done self-taught. Sit down with a grammar book for about 10-15 minutes each day until you begin to feel somewhat comfortable with it.
2. Basic vocabulary The minimum necessary to begin using the basic grammar.
Again, in my experience this is most efficiently done self-taught, i.e. the classic “learn five new words each day”. It won t be very long before you start seeing how different words are related, so you can begin to guess what new words mean without resorting to the dictionary.
3. Speaking the language Putting basic grammar and vocabulary to work as soon as you can actually begin using them.
This is the time to consider a language school or a personal tutor. With the foundation of what you will have already learned by yourself, you will certainly progress more easily and rapidly than if you had leapt into formal language instruction at the very beginning.
4. Writing the language Tackling the daunting task of putting the language on paper.
You will almost certainly never need to do much writing. And what you do write will certainly need to be revised and corrected by a native speaker.
Since vocabulary is crucial, then the largely unrecognised key to mastering another language is: Learn to read it.
There is nothing like being able to sit down with a newspaper, magazine, or even a novel in the language to reinforce both grammar and vocabulary. The more you read, the more your vocabulary will expand. And the more some of the language s apparently bizarre ways of doing things will become increasingly familiar.
best results, the novel should contain a maximum of dialogue and a minimum of description. With dialogue, you can frequently anticipate and interpret what the characters are saying; with description you haven t a clue.
When I was learning French, I used novels by Agatha Christie and the adventures of Tarzan by Edgar Rice Burroughs, because they are about 90% dialogue and 10% description. Hardly my favourite literature, but they served the purpose. I would also suggest Animal Farm by George Orwell and Candide by Voltaire. However, any novel with a high ratio of dialogue to description will do.
Important Tip
The purpose of reading in the language is to learn vocabulary automatically. Constantly looking up unfamiliar words will break your reading rhythm and damage your enjoyment. Consequently, keep use of a dictionary to an absolute minimum.
It isn t heresy to say this, just common sense.
In fiction, very few words are crucial for understanding the story line. Do you really need to know precisely what a room looks like? It s enough to know that is large and elegantly furnished. Do you really need to know precisely what a landscape looks like? It is enough to know that it is isolated and windy.
Moreover, words repeat. You will certainly see an unfamiliar word many more times throughout the text. At least one of those times, the way it is used will tell you exactly what it means, with no effort at all.
As a rule of thumb, if you are using a dictionary more than 2 - 3 times a page, you are probably being too fastidious. Stop it. Just read and enjoy!
Once you arrive on site where the language is spoken, all the grammar and vocabulary you have stored up in this way will rapidly show its worth.
In my case, this occurred only a very few weeks after landing in Tanzania. At the beginning, I was speaking by translating through English. However, one magic day I suddenly realised that I was no longer translating through English. I was speaking in Swahili directly. It was like being released from prison. Although this happened more than 40 years ago, the picture of my cell door flying open and my mind flying free is as vivid now as the day it happened. It s an experience not to be missed!
Having discovered that I could really speak a foreign language - and that I didn t have to be a genius to do it - I tried to determine how it had happened. I came to the conclusion that the single most important psychological factor is resignation.
Different languages have different ways of doing things, some of which will seem quite absurd. It is useless to keep moaning: “Why do they speak in this ridiculous way when it is so much easier to do it the way we do it in English?”
Whatever it is you find so annoying: Don t fight it; accept it.
This is how children learn languages. They don t constantly question grammatical structures, because it would just never occur to them to do so. And we all know how much more easily and rapidly “na ve” children learn languages than do we “sophisticated” adults!
Three Fundamental Principles
With Swahili as a basis, I also tried to determine the fundamental principles of language learning that could help me go on to mastering others. I found three to be particularly useful.
Facility Principle What you don t have to do is always easier than what you do have to do.
In other words, the less you have to think about in learning a language, the more rapidly you will learn it. And the fewer mistakes you will make. As I will demonstrate below, French has certain features and characteristics that make it dramatically easier than English. Take advantage of them.
Here is the second principle that can smooth your way.
Familiarity Principle Familiar habits and patterns of thought are often hard to break.
Paradoxically, some of the aspects where another language is easier than English at first glance appear unfamiliar - and therefore falsely difficult. Although it may take you some time to accept them, once you begin to think in the language, you will rapidly come to appreciate them and enjoy their benefits.
Here is an anecdote to illustrate the point.
One time I was talking with a Dutch-speaking friend. He agreed that English is fundamentally simpler than his own language; nevertheless, he complained that he just couldn t get used to English s simpler sentence structure. In certain instances, Dutch grammar requires the order of the words in the sentence to reverse; this never happens in English. Objectively, then, English sentence structure should be easier than Dutch. But to him, not reversing the word order just didn t seem natural.
Here is a third principle you will find extremely useful.
Context Principle By themselves, words and sentences have little meaning; often they can be understood only in relation to other words and sentences.
This is very reassuring. It means that even if you say something incorrectly, in general people will still understand you because of the context in which you say it. Likewise, even if people say something to you using unfamiliar grammar or vocabulary, in general you will still be able to understand them because of the context in which they say it.
In short, you don t have to approach perfection in a language in order to use it effectively.
Focus on Simplicities, not Complexities
To conclude, let me fulfil the promise I made to demonstrate that French has certain features and characteristics that make it dramatically easier than English. This is equally true of most other languages, regardless of how difficult they may seem at first. The important thing is to focus on the simplicities, not the complexities. Here are just seven examples; I could cite many more.
1. No tonic accent
Most people are largely unaware of how seriously difficult their own native language could be to a foreigner. As a native speaker, you probably find that English is quite easy to pronounce. But the fact is, French is even easier.
What! With its nasalisation, trilled “r” and other difficult sounds? Absolutely!
First, it is important to understand that no sounds, in any language, are inherently difficult to pronounce. If they were, they wouldn t exist because the native speakers would never have accepted them in the first place.
Learning to pronounce unfamiliar foreign sounds is never easy. Francophones learning English have a terrible time pronouncing the “th” sound in words such as “the”, “they”, “through”, “throw”, etc., because there is no French equivalent. But they do it reasonably well. Just as you may have difficulty with certain French sounds that have no English equivalents. But you can also do it.
Where French pronunciation has an undeniable advantage over English is its virtual lack of a “tonic accent”.
Tonic accent simply means that certain syllables are given more stress than are others. For example, “difficult” is pronounced “dif-fi-cult”; the first syllable carries the tonic accent. It could just as easily be pronounced dif-fi-cult, or even “dif-fi-cult”.
Technically, the tonic accent does exist in French, but it is very hard to hear it. For example, in English we say “rest-au-rant; there is a distinct stress on the first syllable. In French, this is “rest-au-rant”, with no stress anywhere. Likewise, “con–ven-tion” has a distinct stress on the second syllable. In French, this is simply “con-ven-tion”, with no stress. And so on for every word in the language.
Thus, you never have to guess where the tonic accent should go, so you can never make a mistake.
You have grown up with the tonic accent, so you might not immediately recognise what a problem it really is, even between native speakers. Britons, for example, like to say “con-tro-ver-sy” whilst Americans prefer to say “con-tro-ver-sy”. And sometimes they don t understand each other because of this difference. Britons say “gar-age” whilst Americans say gar-age”, again with the possibility of misunderstanding. And so on. In French, there is no tonic accent, so this problem simply doesn t exist.
2. Gallic Impersonality
A. Use of “on”
or anglophones, imbued with the idea that French is a very personal language (the so-called ” language of love”), few things are more surprising than the frequent use of the very impersonal “on” (pronounced ohn). By contrast, francophones learning English are surprised to discover that English has no equivalent of “on”, so they have to search all over the place for substitutes.
Actually, this is not entirely true. English does have an equivalent, “one”, but it is seldom used. The Queen of England uses it: “One has considered the matter carefully” rather than “I have considered the matter carefully”. Moralists use it: “One should not kill”, “One should be ready to fight for one s country”, etc.
French uses “on” without the slightest embarrassment. In fact, using it prevents a lot of embarrassment. For example, a key problem in English is avoiding “genderism”. This is the explanation for the very odd use of the plural pronoun “they” as if it were a singular. Example: If someone studies hard, they will succeed.
Why do we make this apparently illogical switch from the singular pronoun “someone” and the singular verb “studies” to the plural pronoun “they ? Because otherwise, it would have been necessary to say “he will succeed”. However, the sentence clearly is not directed only to males. Alternatively, it would have been necessary to say “he or she will succeed”, or “he/she will succeed”, which are cumbersome. French has no such problem, because “on” (one) is the universal solution.
B. Use of possessive adjectives
Here is another example of how Gallic impersonality avoids genderism. Consider the sentence: “Everyone who studies hard will see their effort rapidly rewarded.” We start the sentence with a singular subject and verb; however, we finish it with a plural possessive adjective (”their”). In French, the sentence remains singular all the way through, because there is no gender distinction. “Son effort” can mean either “his effort” or “her effort”, according to the context.
Thus, the inherently impersonal nature of French grammar automatically precludes a lot of “political incorrectness”. In English, we can achieve this only through some rather illogical and inelegant grammatical contortions.
3. Use of infinitives
A major problem French speakers (and most other Europeans) face in English is the correct use of infinitives. As a native speaker, you probably never realised that infinitives can be a problem. After all, an infinitive is just an infinitive.
Well, not quite. English infinitives are in fact very unusual compared to French infinitives. This is because French infinitives are unified, whilst English infinitives are separable. For example: 1. French: manger (-er marks the infinitive) 2. English: to eat
The French infinitive is always a single word; however, the English infinitive can be used with both parts or only the second part. The problem is, in many cases this is not optional, but required. For example: “I need to eat something” (both parts), but “I must eat something” (only second part). So what s the difference? Why in the first example is the “to” necessary and in the second not only isn t it necessary, using it would be quite incorrect?
In French, this problem never arises. “J ai besoin de manger quelque chose” (I need to eat something) and “Je dois manger quelque chose” (I must eat something). Simple, isn t it. Just imagine if French worked like English. You would constantly be making choices about which form of the infinitive to use - and in many cases you would be wrong.
4. Use of definite articles
Use of the definite article (”the”) in English presents pretty much the same problem as use of the infinitive. In other words, you must always be making choices about when to use it and when not to use it. French is much simpler.
Really! Doesn t French have three definitive articles (le, la, les) compared to only one in English? Absolutely! But the problem is not deciding which definite article to use. Rather, it is deciding whether or not to use any definitive article at all.
In French, you retain the definite article much more frequently than you do in English. Thus, you have considerably fewer decisions to make, and therefore considerably fewer opportunities to make a mistake.
Example 1. “I like cats” (cats in general) 2. “I like the cats” (specific cats, not necessarily all cats)
In French, both statements are rendered “J aime les chats”, so no decision about whether or not to use the definite article. You distinguish the meanings of the two sentences from the context in which they are used, not their grammatical form.
5. No distinction between “a” and “one”
The words “a” and “one” are the equivalent of “un” in French. Fundamentally, these two words mean the same thing; however, “one” is more precise, so it adds emphasis. For example: 1. I saw a Chinese film (at least one, perhaps more) 2. I saw one Chinese film (only one, no more)
Both of these sentences are rendered in French as “J ai vu un film chinois.” As with the definite article, you distinguish the meaning from the context.
Many francophones speaking English frequently make the mistake of saying “I have eaten in one Japanese restaurant” when they really mean “I have eaten in a Japanese restaurant”. As an anglophone speaking French, you will never make this mistake, because it simply isn t possible!
6. Simple & progressive (continuous) tenses
English makes frequent use of progressive (continuous) verb tenses, whilst French almost never does.
The progressive tenses are formed by two verbs: the helper (auxiliary) “to be” and the “present participle” (-ing form) of the other one. Example: She is eating.
English uses progressive tenses to distinguish between the general time period during which an action takes place and the exact moment that the action takes place. French generally does not make this distinction. “Elle mange” means either “she eats” or “she is eating”. Once again, French leaves interpretation of the correct meaning to context.
And once again, since there is only one grammatical form, there is no possibility of error!
7. Converting verbs into nouns
Because of its fondness for progressive verb tenses, English has a characteristic way of converting verbs into nouns, i.e. using a verb as the subject or the object of a sentence.
In French, and many other languages, you simply use the infinitive: Marcher est bon pour les poumons. You can do the same thing in English: To walk is good for the lungs. However, the preferred form is: Walking is good for the lungs. To anglophone ears, “walking” is more dynamic than “to walk”, i.e. it seems to give a better picture of what is happening.
This may very well be the case - in English. But there is no such distinction in French. So once again, there is no way of making a mistake!
Admittedly, learning another language is never easy; it takes time, energy and dedication. However, as we have seen, there are three powerful strategies you can use to make the job considerably easier.
Focus on the simplicities of the other language rather than on its complexities. Channel your energies according to the best psychological order:
1. Basic grammar 2. Basic vocabulary 3. Speaking the language 4. Writing the language
Concentrate on reading the language to comfortably and automatically master its grammar and vocabulary
Good luck! Bonne chance! Veel geluk! Viel Gel ck! Buena suerte! Buona fortuna! . . . . Philip Yaffe is a former reporter/feature writer with The Wall Street Journal and a marketing communication consultant. He currently teaches a course and conducts one-day workshops in writing and public speaking in Brussels, Belgium.
In the I of the Storm: the Simple Secrets of Writing & Speaking (Almost) like a Professional, his recently published book, perceptively and entertainingly explains the key principles and practices of persuasive communication. It is available from the publishers in Ghent, Belgium (www.storypublishers.be) and Amazon (www.amazon.com).

7 Tips to Help You Access the Hidden Job Market

Sunday, February 24th, 2008

It is estimated that the hidden job market accounts for more than half of the positions vacant in Australia. It is common knowledge that many positions are never advertised. Being able to tap into this market may mean you can find the career you ve always dreamt of having. Here s a few tips to help you along the way.
1. Networking can help you find jobs that are never advertised.
2. Firstly you need to work out what type of occupation and position you would like and what type of business/company you would like to work for.
3. Now write a list of all the people you know professionally and personally that you are able to contact.
4. Next, use the Six Degrees of Separation method. Firstly identify the companies you would like to work for. Search the net, read articles, or tap into word of mouth referrals to discover some opportunity. Go over your list of contacts in your network group and try to find a connection. Contact only these people and try to get a referral for another name. Keep doing this until you ve got a solid lead and are closer to the decision maker.
5. Contact companies directly. This doesn t mean just sending your resume to a company of choice and that s it. Companies receive several unsolicited resumes a week and few of them are acted upon.
6. Contact 5 to 10 people in the company and speak to them. Sell yourself as someone that can contribute to the company. If the person you are talking to can t help you, ask them to suggest someone else in the company that may be able to help you. This way you are gathering referrals and gaining leads into your position. Network your way to the recruitment decision maker.
7. Search classifieds and online job boards to see if there is any movement in the company, i.e. lots of advertised positions. Even if they re not advertising for your dream position. Sometimes shuffling positions around in a company may mean they are short in your area of expertise.
By following these tips you could be well on your way to finding your dream career.
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